MEIZU × Shadow Corridor in Indonesia

Obaken x SOZO Privacy & Data Protection Policy

Enter knowingly. This document outlines the terms governing the collection, use, and safeguarding of your personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By entering our digital or physical domains, you consent to the terms herein.

Website: https://obaken.sozo.sg

Important Guidelines for Participation

To ensure the safety and enjoyment of all participants in the Obaken Experience, please observe the following:

  • Respect our cast. Any violence or threatening behaviour will be reported to law enforcement without hesitation.

  • No intoxication. Guests under the influence of alcohol or drugs will be denied entry. Our staff reserves the right to make this determination.

  • Health precautions. The experience is not suitable for individuals who are pregnant, have heart conditions, suffer from epilepsy, or have any medical condition that may be triggered by intense sensory stimuli.

  • No running. Keep a calm and steady pace at all times.

  • No photography or recording. All phones must be turned off. Flashlights and mobile lights are prohibited.

  • Respect the environment. Damage to any props or property will incur fines or legal penalties.

  • One-way progression. Do not turn back. Once you move forward, you must proceed until the end.

  • Close all doors behind you.

  • Pay attention. Each room begins with a video introduction. Wait until it ends before moving.

  • No spoilers. Do not share content of the experience online (e.g., Twitter, blogs). Preserve the mystery for others.

  • Do not steal. Theft of any props or items will be dealt with by the authorities.

  • Group play. Up to 5 participants per group. A single member’s failure may result in the group’s elimination. Teamwork is essential.

  • Opt-out procedure. If you feel unwell or wish to exit, raise your hand and call out “OBAKEN-SAN!” Our staff will assist. If one group member opts out, the entire group will be marked as GAME OVER.

1. INTRODUCTION

This Privacy & Data Protection Policy (“Policy”) applies to SOZO Pte. Ltd. (“SOZO”, “we”, “our” or “us”) and governs all interaction with our platforms, services, and experiences, including those conducted in collaboration with Obaken (“the Experience”).

By accessing our services, registering for participation, submitting personal data, or otherwise engaging with us, you consent to the terms of this Policy.

We reserve the right to revise this Policy without prior notice. Continued use of our services shall constitute acceptance of any revised terms.

2. PERSONAL DATA DEFINED

“Personal Data” refers to data that can identify an individual, whether alone or in conjunction with other accessible information. This may include, but is not limited to: name, identification number (e.g. NRIC or passport number), contact information, photographs, online identifiers, or any other information submitted in connection with our services.

3. COLLECTION OF PERSONAL DATA

Personal Data may be collected through, but not limited to:

  • Account registration and service sign-up;

  • Ticket purchases and online transactions;

  • Customer support interactions;

  • Participation in events, contests, or surveys;

  • User-generated content (e.g. reviews, uploads);

  • Third-party disclosures (with appropriate consent);

  • Any other interaction initiated by you with us.

You are responsible for ensuring the accuracy and completeness of the data provided.

4. PURPOSES OF USE

Your Personal Data may be collected, used, and disclosed for purposes including:

  • Service provision, billing, and fulfilment;

  • Customer support and follow-up services;

  • Participation management in events and experiences;

  • Business and operational analytics;

  • Legal compliance and dispute resolution;

  • Fraud prevention and security management;

  • Marketing and communication (with your consent);

  • Any other purpose reasonably related to the above.

In certain scenarios, the failure of a single individual to comply may result in the suspension or termination of services for a group—this clause is particularly relevant for group-based immersive experiences.

5. DISCLOSURE AND TRANSFER OF DATA

Your data may be disclosed to:

  • Our affiliates, partners (e.g., Obaken), and service providers;

  • Legal, regulatory, or governmental bodies, if required;

  • Event partners, collaborators, and logistic providers;

  • Third parties authorised by you;

  • Overseas entities, where required, with safeguards in place.

We take commercially reasonable steps to ensure your data is protected from unauthorised access or disclosure.

6. COOKIES & TRACKING TECHNOLOGIES

We may employ cookies and similar technologies to enhance your experience. Cookies do not identify individuals but recognise browsers. You may disable cookies via your browser settings, though some features may become unavailable.

7. WITHDRAWAL OF CONSENT / ACCESS / CORRECTION

You may:

  • Inquire about your data;

  • Request corrections;

  • Withdraw consent.

All such requests should be submitted via our Request Form or to: Data Protection Officer
SOZO Pte. Ltd.
15 Lorong 8 Toa Payoh, #06-07, Singapore 319262
Email: PI_Inquiry@sozo.sg

Note: Withdrawal of consent may affect our ability to provide services.

8. FINAL NOTE

In the realm of shadows, every action leaves a trace. We protect your data as we protect the experience: with care, diligence, and seriousness. Thank you for stepping into our world responsibly.

This Policy is effective as of the date of publication and is subject to revision without prior notice.